Terms of Service

1. The software & the service

• CH-UI core (open source) is licensed under the Apache License 2.0. You may use, modify, and distribute it under those terms, including commercially. Every feature is included; there are no license keys.
• CH-UI Cloud is our hosted service, provided on a subscription basis under the additional terms below.

2. Self-hosting

• You are responsible for your own deployment, data, backups, security, and legal compliance.
• The software is provided "as is" without warranty (Section 7).

3. CH-UI Cloud subscriptions

• Plans & billing. Paid plans are billed monthly in advance through Stripe and renew automatically until cancelled. Pricing is per organization, as shown on our pricing page.
• Cancellation. You can cancel anytime from the console; your plan stays active until the end of the current billing period, after which the organization reverts to the Free plan. Fees already paid are non-refundable except where required by law.
• Plan limits. Limits are enforced when you create resources. Reaching a limit prevents creating new items of that type but never deletes or restricts access to existing data.
• Managed AI credits. Prepaid AI credits are consumed by usage and are non-refundable once purchased.
• Price changes. We may change prices; changes apply to your next billing period and we'll give reasonable notice.

4. Acceptable use

You agree not to:

• Use CH-UI to violate any law or third-party rights, or to store or process data you are not authorized to handle.
• Attempt to disrupt, overload, gain unauthorized access to, or probe the security of the service or other tenants.
• Resell or misrepresent the service as your own.

We may suspend accounts that materially or repeatedly violate these terms or threaten the integrity of the service.

5. Your data & ownership

• Your data is yours. We claim no ownership of the content you connect, query, or create.
• You grant us only the limited rights needed to operate the service for you (storing, processing, and transmitting your content as described in the Privacy Policy).
• Our handling of governance metadata and other data is described in the Privacy Policy, which forms part of these terms.

6. Availability

We aim for high availability and operate backups, but Free and Pro plans are provided without a formal uptime SLA. Enterprise agreements may include specific SLA and support commitments.

7. Disclaimer of warranty

The software and service are provided "as is" and "as available", without warranty of any kind, express or implied, including but not limited to the warranties of merchantability, fitness for a particular purpose, and noninfringement.

8. Limitation of liability

To the maximum extent permitted by law, CH-UI shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, or data. Our total liability for any claim relating to the service is limited to the amount you paid us for it in the 12 months preceding the claim.

9. Termination

You may stop using the service at any time. We may suspend or terminate access for violations of these terms. On termination, you may export your data; we will delete your organization's data as described in the Privacy Policy.

10. Changes

We may update these terms. Material changes will be posted here with a new "last updated" date; continued use after changes constitutes acceptance.

11. Contact

Questions about these terms: support@ch-ui.com